313112: 信息通信技術(shù)客戶支持 ICT CUSTOMER SUPPORT OFFICER SKILL LEVEL2
| MLTSSL | Medium and Long-term Strategic Skills List |  |
| STSOL | Short-term Skilled Occupation List |  |
| ROL | Regional Occupation List | |
Assessing Authority: TRA
| GENERAL SKILLED VISA 189 | 無資格 |
| State | Capital | Visa subclass 190 | Visa subclass 491 |
| ACT | Australian Capital Territory | Canberra | Yes | Yes |
| NSW | New South Wales | Sydney | | Yes |
| NT | Northern Territory | Darwin | Yes | Yes |
| QLD | Queensland (Offshore list) | Brisbane |
| Yes |
| SA | South Australia | Adelaide | ？ | Yes |
| TAS | Tasmania (Category 1) | Hobart | Yes | Yes |
| VIC | Victoria | Melbourne | | Yes |
| WA | Western Australia (General stream) | Perth | | |
Yes：有資格Occupation may be Eligible
Yes：補(bǔ)充技術(shù)清單或特殊情況適用的職業(yè) Occupation in the "Supplementary Skilled List" or "Special Conditions Apply"
Yes：職業(yè)不在"State Occupation List"或職業(yè)狀態(tài)為“Closed”，但若滿足條件仍有機(jī)會(huì)申請(qǐng)
？：點(diǎn)擊州擔(dān)保詳情查看詳情
州擔(dān)保詳情 - ANZSCO 313112
ACCESS LIST |
|
| Status | State/Region | Type Visa | Explanation/Additional Requirements |
|---|
| Closed | New South Wales | Visa subclass 190 |
|
| Open | New South Wales | Visa subclass 491 (regional) |
|
ACCESS LIST |
|
| Status | Explanation |
|---|
Closed | You may be eligible to apply for ACT nomination if you meet the nomination criteria. |
ACCESS LIST |
|
| Status | English Requirements | Comments |
|---|
| Open | Minimum of IELTS 6 in each band or equivalent |
|
This occupation is in the State Occupation List
The State Occupation List is available to all applicants, including international graduates of South Australia. Please review theskilled nomination requirements before applying.
If you are an international graduate of South Australia, you should also review the following page: International graduate occupation and waiver requirements
313112 信息通信技術(shù)客戶支持職業(yè)描述 Job description
信息通信技術(shù)客戶支持負(fù)責(zé)提供計(jì)算機(jī)的維護(hù)和部署方面的支持教育和指導(dǎo)，診斷和解決計(jì)算機(jī)技術(shù)問題。可能在呼叫中心工作。
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre. Previously referred to in ASCO as: 3294-11 Computing Support Technician.
313112 信息通信技術(shù)客戶支持職位別名
313112 信息和通信技術(shù)幫助臺(tái)主任 ICT Help Desk Officer
313112 信息和通信技術(shù)幫助臺(tái)技術(shù)員 ICT Help Desk Technician
313112 系統(tǒng)支援主任 Systems Support Officer
313112 網(wǎng)絡(luò)技術(shù)支持工程師 Network Support Technician
313112 操作員命令支持系統(tǒng) Operator Command Support Systems
313112 信息通信技術(shù)技術(shù)等級(jí) Skill level
信息通信技術(shù)的技能等級(jí)為2（ANZSCO Skill Level 2）。
313112 信息通信技術(shù)客戶支持
Short-term Skilled Occupation List
313112 信息通信技術(shù)客戶支持澳洲技術(shù)移民職業(yè)評(píng)估 Skills assessment authority
TRA - 澳大利亞職業(yè)技術(shù)認(rèn)證中心 Trades Recognition Australia：大陸技術(shù)移民申請(qǐng)的絕大部分職業(yè)都是通過該類別評(píng)估。TRA移民技術(shù)評(píng)估類別申請(qǐng)的條件為具有澳洲要提名職業(yè)相對(duì)等的資格（一般是 AQFIII，IV或 Diploma），至少3年的全職提名職業(yè)作經(jīng)驗(yàn)，近2年內(nèi)至少1年全職帶薪提名職業(yè)工作經(jīng)驗(yàn)。對(duì)于在獲得等同AQF相關(guān)資質(zhì)之前的工作要獲得認(rèn)可的話， 需之前至少5年提名職業(yè)或者提名職業(yè)相關(guān)全職工作經(jīng)驗(yàn)。
相關(guān)職業(yè)
313111 硬件技術(shù)員 Hardware Technician
313113 網(wǎng)站管理員 Web Administrator
313199 信息和通信技術(shù)支持技術(shù)員NEC ICT Support Technicians nec
3131 ICT技術(shù)支持人員
ANZSCO 3131 ICT技術(shù)支持人員職責(zé)概述
• ICT技術(shù)支持人員提供計(jì)算機(jī)基礎(chǔ)設(shè)施和網(wǎng)絡(luò)技術(shù)，診斷和解決技術(shù)問題的部署。ICT SUPPORT TECHNICIANS provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
ANZSCO 3131 ICT技術(shù)支持人員技能要求 Indicative Skill Level
• 這個(gè)組里的大部分職業(yè)需要與下列大綱所列的資歷和經(jīng)驗(yàn)同等的技能 Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
• 在澳大利亞 In Australia:
• 澳大利亞學(xué)歷資格體系相關(guān)學(xué)位，高級(jí)文憑或者技能水平2級(jí)文憑 AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
• 在新西蘭 In New Zealand:
• 新西蘭技能水平2級(jí)注冊(cè)文憑 NZ Register Diploma (ANZSCO Skill Level 2)
• 至少3年以上相關(guān)工作經(jīng)驗(yàn)可能代替上面列舉的正式資格證書。在某些情況下，除了正式的資格證書外，相關(guān)經(jīng)驗(yàn)或在職培訓(xùn)也是需要的。需要必要的登記和注冊(cè)。 At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or relevant vendor certification may be required in addition to the formal qualification.
ANZSCO 3131 ICT技術(shù)支持人員主要職責(zé) Tasks Include
• 確定軟件和硬件要求，提供解決問題的方法 determining software and hardware requirements to provide solutions to problems
• 回應(yīng)有關(guān)的軟件和硬件問題 responding to inquiries about software and hardware problems
• 調(diào)整現(xiàn)有方案，以滿足用戶的需求 adapting existing programs to meet users' requirements
• 安裝和下載相應(yīng)的軟件 installing and downloading appropriate software
• 確保應(yīng)用程序和設(shè)備的使用效率ensuring efficient use of applications and equipment
• 實(shí)施計(jì)算機(jī)網(wǎng)絡(luò)系統(tǒng) implementing computer networks
• 設(shè)計(jì)和維護(hù)網(wǎng)站 designing and maintaining web sites
• 修理和更換，如終端機(jī)，打印機(jī)和調(diào)制解調(diào)器等外圍設(shè)備repairing and replacing peripheral equipment such as terminals, printers and modems
• 可能在一個(gè)呼叫中心工作 may work in a call centre
400-622-8284
zixun@feac.cn
