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149212 客戶服務經理 Customer Service Manager

職業綜述
州擔保詳情
ANZSCO代碼和職業描述
職業類別

149212:客戶服務經理 CUSTOMER SERVICE MANAGER SKILL LEVEL 2

MLTSSL	Medium and Long-term Strategic Skills List
STSOL	Short-term Skilled Occupation List
ROL	Regional Occupation List

GENERAL SKILLED VISA 189

無資格

Assessing Authority: VETASSESS

State		Capital	Visa subclass 190	Visa subclass 491
ACT	Australian Capital Territory	Canberra	Yes	Yes
NSW	New South Wales	Sydney		Yes
NT	Northern Territory	Darwin	Yes	Yes
QLD	Queensland(Offshore list)	Brisbane
SA	South Australia	Adelaide		Yes
TAS	Tasmania (Category 1)	Hobart	Yes	Yes
VIC	Victoria	Melbourne		Yes
WA	Western Australia (General stream)	Perth

Yes：有資格Occupation may be Eligible

Yes：補充技術清單或特殊情況適用的職業 Occupation in the "Supplementary Skilled List" or "Special Conditions Apply"

Yes：職業不在"State Occupation List"或職業狀態為“Closed”，但若滿足條件仍有機會申請

？：點擊州擔保詳情查看詳情

ACCESS LIST
Status	State/Region	Type Visa	Explanation/Additional Requirements
Closed	New South Wales	Visa subclass 190
Open	New South Wales	Visa subclass 491 (regional)

ACCESS LIST
Status	Explanation
Closed	You may be eligible to apply for ACT nomination if you meet the nomination criteria.

ACCESS LIST
Status	English Requirements	Comments
Open	Minimum of IELTS 6 in each band or equivalent

ACCESS LIST
Availability	Explanation	Additional Requirements
Open Available	Nominations available	Proficient Plus English (or Superior overall), Provisional 491 visa only

ACCESS LIST
Status	Important Information
Open

1492電話或呼叫中心及客戶服務經理

UNIT GROUP 1492 CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS電話或呼叫中心和客服經理職責概述

• 電話或呼叫中心和客服經理組織和控制呼叫或呼叫中心，顧客服務的業務，并保持良好的客戶關系。CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.

技能要求 Indicative Skill Level
• 本組大多數職業水平要求與如下資歷和經驗相對應 Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.
• 澳大利亞： AQF(澳大利亞學歷資格框架) 大專學歷、高級文憑或文憑（ANZSCO技術等級 2）In Australia: AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
• 新西蘭: NZ 注冊文憑（ANZSCO技術等級 2）In New Zealand: NZ Register Diploma (ANZSCO Skill Level 2)
• 三年以上相關經驗可以代替上方所示正規資格，某些情況下，除了要求有正規資格還要求有相關經驗和/或在職培訓經歷。 At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

Tasks Include:主要職責

提供制定和審查政策，計劃和有關客戶關系和商品及服務程序developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
確保在一個呼叫中心的運營效率ensuring operational efficiency within a call centre
提供指導和反饋給團隊成員，并協助招募providing direction and feedback to team members and assisting with recruitment
管理，激勵和發展員工提供客戶服務managing, motivating and developing staff providing customer services
規劃和實施售后服務跟進客戶的滿意度，確保所購商品的性能，并修改和完善所提供的服務planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
與其他組織單位，服務代理和客戶聯絡，以識別和客戶的期望作出反應liaising with other organisational units, service agents and customers to identify and respond to customer expectations
可能工作在呼叫中心may work in a call centre

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NSW

ACT

NT

SA

TAS

149212 客戶服務經理職業描述 Job description

149212 客戶服務經理職位別名

149212 客戶服務經理技術等級 Skill level

149212 客戶服務經理所屬職業列表

149212 客戶服務經理澳洲技術移民職業評估 Skills assessment authority

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