149211:呼叫或聯系中心經理 CALL OR CONTACT CENTRE MANAGER SKILL LEVEL 2
| MTLSSL | Medium and Long-term Strategic Skills List |  |
| STSOL | Short-term Skilled Occupation List | |
Assessing Authority: VETASSESS
| GENERAL SKILLED VISA 189 | 無資格 |
| State | Capital | Visa subclass 190 | Visa subclass 491 |
| ACT | Australian Capital Territory | Canberra | | |
| NSW | New South Wales | Sydney | | |
| NT | Northern Territory | Darwin | | |
| QLD | Queensland (Offshore list) | Brisbane | | |
| SA | South Australia | Adelaide | | |
| TAS | Tasmania (Category 1) | Hobart | | |
| VIC | Victoria | Melbourne | | |
| WA | Western Australia (General stream) | Perth | | |
Yes :“有資格” Occupation may be Eligible
Yes:“補充技術清單”或“特殊情況適用”的職業 Occupation in the "Supplementary Skilled List" or "Special Conditions Apply"
？:點擊“州擔保詳情”查看詳情
州擔保詳情 - ANZSCO 149211
ACCESS LIST | |
| Status | Explanation |
|---|
| Closed | You may be eligible to apply for ACT nomination if you have close ties (job offer or close family) to Canberra and you meet the nomination criteria |
149211 呼叫或聯系中心經理職業描述 Job description
呼叫或聯系中心經理負責組織和控制呼叫或聯系中心的運營?？赡茉诤艚兄行墓ぷ鳌?/p>
Organises and controls the operations of a call or contact centre. May work in a call centre.
149211 呼叫或聯系中心經理技術等級 Skill level
呼叫或聯系中心經理的技能等級為2 （ANZSCO Skill Level 2）
149211 呼叫或聯系中心經理所屬職業列表
149211 呼叫或聯系中心經理澳洲技術移民職業評估 Skills assessment authority
移民澳洲時，149211 呼叫或聯系中心經理 Call or Contact Centre Manager 屬于 VETASSESS C類職業，需要?？埔陨蠈W歷（A qualification assessed at AQF Diploma/AQF Advanced Diploma/Australian Associate Degree level），如果專業高度相關則需要近五年內最少有一年畢業后相關工作經驗；如果專業不是高度相關，則需要近五年內至少二年畢業后相關工作經驗。畢業前的工作經驗符合條件的也可以算作有效工作經驗。評估不需要雅思，評估函有效期為3年。
相關職業
149212 客戶服務經理 Customer Service Manager
1492電話或呼叫中心及客戶服務經理
UNIT GROUP 1492 CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS電話或呼叫中心和客服經理職責概述
• 電話或呼叫中心和客服經理組織和控制呼叫或呼叫中心，顧客服務的業務，并保持良好的客戶關系。CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.
技能要求 Indicative Skill Level
• 本組大多數職業水平要求與如下資歷和經驗相對應 Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.
• 澳大利亞： AQF(澳大利亞學歷資格框架) 大專學歷、高級文憑或文憑（ANZSCO技術等級 2）In Australia: AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
• 新西蘭: NZ 注冊文憑（ANZSCO技術等級 2）In New Zealand: NZ Register Diploma (ANZSCO Skill Level 2)
• 三年以上相關經驗可以代替上方所示正規資格，某些情況下，除了要求有正規資格還要求有相關經驗和/或在職培訓經歷。 At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks Include:主要職責
提供制定和審查政策，計劃和有關客戶關系和商品及服務程序developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
確保在一個呼叫中心的運營效率ensuring operational efficiency within a call centre
提供指導和反饋給團隊成員，并協助招募providing direction and feedback to team members and assisting with recruitment
管理，激勵和發展員工提供客戶服務managing, motivating and developing staff providing customer services
規劃和實施售后服務跟進客戶的滿意度，確保所購商品的性能，并修改和完善所提供的服務planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
與其他組織單位，服務代理和客戶聯絡，以識別和客戶的期望作出反應liaising with other organisational units, service agents and customers to identify and respond to customer expectations
可能工作在呼叫中心may work in a call centre
400-622-8284
zixun@feac.cn
