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UNIT GROUP 2632 信息與通信技術支持和測試工程師 ICT Support and Test Engineers
信息與通信技術支持和測試工程師開發用于支持、創造、維護和管理技術質量保證流程和指導方針的程序策略和系統架構；調查分析并解決系統問題，性能問題；測 試系統運行狀況，系統功能和完整性 ICT SUPPORT AND TEST ENGINEERS develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.
技能要求 Indicative Skill Level
• 本組中大多數職業都要求具有與學士學位或更高資格相當的技能水平。五年以上相關工作經驗和/或公司認證可以代替正規資格要求。某些情況下，除了要求有正規資格還要求有相關經驗和在職培訓經歷（ANZSCO 1級水平）。
Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).
主要職責 Tasks Include -
• 安排、執行質量審核，并評估系統數據和文檔 scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
• 根據固定標準和程序發現潛在的風險和變化 identifying variations and potential high risk areas in securing adherence to standards and procedures
• 在檢測和審核過程中，針對不符合標準的事項提出糾正措施計劃和改進措施 recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
• 與用戶及管理人員溝通，提供培訓，確保意識到并且遵守標準、程序、質量控制規范 communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
• 協助排除故障、診斷、測試并解決系統問題 assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
• 開發、實施應用軟件和運行程序，并為用戶提供技術指導和培訓 developing, conducting and providing technical guidance and training in application software and operational procedures
• 分析、評估并診斷技術問題，如工作臺、軟件、硬件、打印機、互聯網、郵箱、數據庫和運行系統及安全系統的安裝、維護、維修、升級、配置和故障排除問題 analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
• 根據相關測試條款、指導方針和質量標準測試并診斷系統、程序編碼的功能性錯誤，故障以確保系統按照規范運行 testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
• 評估機構的系統結構，并提出對現有的和未來的軟硬件的策略和發展方向的建議 performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
• 創造并評估程序和操作技術文檔，以及手冊、技術報告、技術規范等，并負責維護它們的存儲系統 creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
職位列表 List of occupations
263211信息和通信技術質量保證工程師 ICT Quality Assurance Engineer
263212信息和通信技術支持工程師 ICT Support Engineer
263213 信息與通信技術測試工程師 ICT Systems Test Engineer
263299未分類的信息和通信技術支持和測試工程師ICT Support and Test Engineers nec
263211信息和通信技術質量保證工程師 ICT Quality Assurance Engineer
備選名稱Alternative Titles：
質量分析師（ ICT）Quality Analyst (ICT)
質量經理（ ICT）Quality Manager (ICT)
質量專家（ ICT）Quality Specialist (ICT)
建立，維護和管理的技術質量保證流程和程序，以評估效率，有效性，價值和計算機系統和環境，以及審計系統的功能表現，以確保符合和遵守，認可的內部和外部 的行業質量標準和法規。可監督信息和通信技術的質量保證小組的工作。Creates, maintains and manages technical quality assurance processes and procedures to assess efficiency, validity, value and functional performance of computer systems and environments, and audits systems to ensure compliance with, and adherence to, accredited internal and external industry quality standards and regulations. May supervise the work of ICT quality assurance teams.
技能等級Skill Level： 1
職業劃分Specialisations：
計算機系統審計員Computer Systems Auditor
系統審計師（ ICT）Systems Auditor (ICT)
263212信息和通信技術支持工程師 ICT Support Engineer
備選名稱Alternative Titles：
支持分析員Support Analyst
支持建筑師 Support Architect
開發支持的程序和策略系統，網絡，操作系統和應用程序的開發，解決了問題，并在支撐系統基礎架構和流程改進提供技術專長和方向，以及診斷和解決復雜系統問 題。Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
技能等級Skill Level： 1
263213 信息與通信技術測試工程師 ICT Systems Test Engineer
• 替代職位： Alternative Titles:
• 系統測試員 Systems Tester
• 測試分析員（通信與信息技術） Test Analyst (ICT)
• 指定、開發并編制測試方案和測試腳本；生成測試案例，執行回歸測試并使用自動化測試軟件來測試系統的運行狀況、功能和完整性，并將測試結果記錄在缺陷報告 和相關的文檔中。 Specifies, develops and writes test plans and test scripts, produces test cases, carries out regression testing, and uses automated test software applications to test the behaviour, functionality and integrity of systems, and documents the results of tests in defect reports and related documentation.
• 技能等級：1 Skill Level: 1
263299 ICT SUPPORT AND TEST ENGINEERS NEC
這個職業組別涵蓋了其他未分類的信息和通信技術支持和測試工程師。This occupation group covers ICT Support and Test Engineers not elsewhere classified.
技能等級Skill Level： 1
在本組的職業包括：
可用性專家Usability Specialist
